MODULES

The Indian School of Protocol has a carefully crafted curriculum consisting of 8 modules that focus on all the skills, strategies, tools and techniques required to present yourself as a polished professional. Our courses are made up of these 8 modules, covered to varying degrees, depending on the focus of the course.

Module 1 – Self Presentation

1. SELF - PRESENTATION

Did you know that it takes only 7 seconds for our minds to consciously or subconsciously form an impression of someone? And as they say, you never get a second chance to make a first impression!

This module delves into the importance of good business etiquette at home and abroad. It includes:

  • the professional’s code of conduct

  • improving general appearance

  •  introductions and handshakes

  • proper conduct for meetings and conferences

  • engaging in meaningful conversation
Module 2 – Communication & Technology

2. COMMUNICATION & TECHNOLOGY

Advances in technology have made communication easier, quicker and more efficient. But we need to remember that email, texting and social networks are only the messengers – we are still communicating with humans who have feelings, as well as egos, so it’s important to pay attention to the kind of message we are sending across. 


This module enables you to communicate and connect better with colleagues and clients. It includes: 

  • answering and making phone calls politely

  • important business email etiquette 

  • rules for professional text messaging

  • how to be professional on social media

  • the dos and don’ts of virtual meetings 

Module 3 – Public Speaking

3. PUBLIC SPEAKING

Mark Twain once said “There are only two types of speakers: those who get nervous and those who are liars.” All of us have experienced stage fright - that knot in the pit of your stomach, the tightening of your throat or the profuse sweating that you cannot seem to control. 

Our Public Speaking module empowers you to become a more confident and charismatic speaker by teaching you tools and techniques that will enhance your spoken image. It includes: 

  • managing everything from your appearance, to your body language and your voice

  • learning about the importance of eye contact and hand gestures

  • how to relax your mind and body through breathing and vocal exercises

  • improving your diction, articulation and voice modulation

  • harnessing the power of pausing, pacing and projection
Module 4 – Professional Attire

4. PROFESSIONAL ATTIRE

Even before we speak, the way we dress for business says volumes about us. Correct dressing, whether it is business-casual or professional attire, has become a vital factor in gaining authority and confidence.

This module focuses on the various types of business attire one needs to understand. It includes:

  • professional styling tips for both men and women

  • planning before you shop

  • choosing the right cut, colour, and fabrics

  • investing in shoes and accessories 

  • how to look after your wardrobe 

Module 5 – Dining

5. DINING

To be calm, cool and collected around a new or potential employer or client, you need to feel confident in any environment where business is conducted, and that includes a dining table! If you are comfortable handling yourself at a five- star restaurant, then a more casual business lunch will be a breeze!

This module teaches you how to demonstrate proper dinner etiquette and dine with confidence. It includes:

  • learning about different dining utensils and their uses

  • cutlery placement

  • buffet etiquette

  • how and where to seat people when hosting a lunch or dinner

  • helpful tips on the service of wine 

Module 6 – Business Lunch

6. THE BUSINESS LUNCH

The definition of a business lunch is simply a meeting with a meal. Business lunches are important for corporate networking, working out business details in a social setting and meeting prospective clients. In this kind of situation, your etiquette is of utmost importance - your image, your company's name and whatever deals are on the agenda are often at stake.

This module focuses on how to maximise your business lunch. It includes:

  • learning how to put together a lunch setting 

  • the duties of the thoughtful host and the considerate guest

  • seating placements

  • how to handle the check and tip 

Module 7 – Effective Networking

7. EFFECTIVE NETWORKING

In business, networking is the act of maintaining a personal and professional contact list that you can use to help further your career. If you hope to increase your chances of professional success, one needs to understand the importance of networking in business.

Our Effective Networking module teaches you how to make the most of important business events. It includes:

  • presenting yourself professionally at cocktail parties and receptions

  • tips and tricks to remember names

  • conversation turn-ons and turn-offs

  • strategic do’s and don'ts at business-social events, including the office party

Module 8 – Connecting

8. CONNECTING FROM THE START

To make a good connection during a business call, sales pitch, meeting or job interview, merely being yourself may not get you the job. You need to sell yourself in a way that will make an impact with the client or interviewer.

This module includes how to make a good first impression during meetings and interviews. It includes: 

  • common interview questions

  • questions you should ask the employer

  • how to handle an interview lunch 

  • strategies on how to conduct a successful meeting or interview with prospective clients or employees.